Want to be part of a community that focuses on work-life balance, provides competitive salaries and fantastic opportunities?
Backroom OffshoringInc.is a BPO company experiencing strong dynamic growth and we want you to be part of it! Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities and a great work environment.
About the Company:
HealthCare Synergy, Inc. is a software and service provider for home health, hospice, and outpatient therapy agencies. With more than 25 years invested in the health care industry, we have served a multitude of diverse home health agencies by providing software solutions and managed services, along with exceptional customer services, technical support, training, and education.
Opportunity:
The position is for Outbound Customer Service Representative. You will be working directly with our Support, Marketing, and Customer Service Team. You will speak with customers or potential customers to provide education and sales information related to products or services. You will assist in the maintenance of the company’s customer database.
Responsibilities include, but are not limited to:
- Performs outbound cold calls to consumers to soft sell Synergy products and/or services.
- Places outbound follow-up calls to leads and address their inquiries, if any – triage to Management if necessary.
- Answers questions about product and/or services in detail and the company.
- Maintains database by entering new and updated customer information and documentation, as needed.
- Meets quality assurance requirements and other key performance metrics.
- Must possess excellent customer service skills and experience (phone and/or face to face)
- Quick learner, team player, ability to multi-task, strong organizational skills, detail oriented, self-motivated, and excellent time management skills.
- Ability to communicate clearly via telephone and e-mail required.
- Ability to effectively prioritize time and complete all assigned tasks while maintaining a high level of phone productivity.
- Proficient in speaking and writing in English.
- Home Health, Hospice and Outpatient knowledge experience are a plus.
- Proficient knowledge of Microsoft Office (Word & Excel), Microsoft Outlook, and Internet Explorer is required.
Data Entry Clerk Job Description
About the Company:
HealthCare Synergy, Inc. is a software and service provider for home health, hospice, and outpatient therapy agencies. With more than 20 years invested in the health care industry, we have served a multitude of diverse home health agencies by providing software solutions and managed services, along with exceptional customer services, technical support, training, and education. The data entry clerk inputs data with speed and accuracy. Razar-sharp eyes for detail propel them through their workdays and keep them striving to meeting high standards. Skill sets such as excellent typing rates, strong computer skills and experience working within databases are highly preferred.
Responsibilities include but are not limited to the following:
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
- Maintains operations by following policies and procedures and reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Job Requirements/Skills:
- High school diploma or equivalent
- Prefer one to two years’ experience as a Data Entry Clerk; Receptionist, or Administrative Assistant; Customer Service experience is a plus
- Strong communication skills, both written and verbal
- Ability to multi-task and take initiative
- Proficiency with MS Word, Excel, Power Point, Outlook and the Internet
- Must have excellent customer courtesy, phone etiquette, organizational skills and should be able to collaborate well with teammates
- Able to follow policies and procedures and provide detailed documentation
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