As Acquire employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire.
A SNAPSHOT OF YOUR ROLE
We are looking for an OS&D Coordinator to enhance the delivery experience and to provide delivery execution solutions to our accounts
- Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
- Understanding customer business challenges.
- Developing the solution and designing the architecture to solve the customer need.
- Establishing business cases and helping customers choose our solution.
- Provide excellent customer service
- Take ownership until issue is resolved
- Coordinating with order writers, engineer and customer to provision orders timely.
- Handle all calls with courtesy and professionalism
- Research required information using available resources
- Manage and resolve customer complaints
- Achieve Sales Target
A BIT ABOUT YOU
- At least 6 months of work experience in the call center industry
- Customer Service background
- Proficient in English
- Excellent verbal and written communication skills
- Active listening skills
- Organizational skills
- Sound judgement
- Flexibility and adaptability
- Resilience and the ability to work under pressure
- Interest to interact with people
WHAT SUCCESS LOOKS LIKE
- High customer satisfaction.
- Excellent feedback from customers.
- Achievement of KPIs.
WHAT WE VALUE
We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.
Acquire is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Job Type: Full-time
Salary: Php23,000.00 - Php25,000.00 per month
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